Terms & Conditions

Last updated: 12 July 2026

Welcome to VORR. By accessing this website and placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. About Us

VORR is a UK-based brand specialising in handcrafted leather dog collars and accessories made from premium leather and genuine natural stone.

For any enquiries, please contact:

Email: info@vorr.co.uk

2. Orders

All orders are subject to availability and acceptance.

Once your order has been placed, you will receive an order confirmation by email. This does not constitute acceptance of your order. We reserve the right to refuse or cancel an order where necessary.

3. Product Information

Every VORR product is individually handcrafted using natural materials.

As genuine leather and natural gemstones are used, variations in colour, grain, markings, inclusions, and pattern are natural characteristics and should not be considered defects. Product photographs are intended as a guide and may vary slightly due to the unique nature of the materials and differences in screen displays.

4. Pricing

All prices are displayed in Pounds Sterling (£ GBP) and include VAT where applicable.

Prices may change without prior notice but will not affect orders already confirmed.

5. Payment

Payment must be received in full before your order is processed and dispatched.

Payments are securely processed through our authorised payment providers.

6. Shipping

Please refer to our Shipping Policy for information regarding processing times, delivery, and shipping charges.

7. Returns & Refunds

Please refer to our Refund Policy for information about returns, exchanges, and refunds.

8. Product Care

Our products are made from premium leather and genuine natural stone.

To help preserve their appearance and longevity, we recommend avoiding prolonged exposure to excessive moisture, harsh chemicals, or extreme temperatures. Natural leather will develop a unique patina over time.

9. Limitation of Liability

VORR products are designed as premium dog collars for everyday use.

Customers are responsible for ensuring the collar is suitable for their dog's size, strength, and activity. VORR shall not be liable for any indirect, incidental, or consequential loss arising from the use or misuse of our products, except where liability cannot be excluded under applicable law.

10. Intellectual Property

All content on this website, including text, photographs, graphics, logos, product designs, and branding, is the property of VORR unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Website Use

You agree to use this website only for lawful purposes and not in any way that could damage, disable, or interfere with its operation.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be published on this page with the updated revision date.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions regarding these Terms & Conditions, please contact:

VORR
Email: info@vorr.co.uk